FAQ

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When is a refund request not accepted?

Your refund request will not be accepted if it falls under the following categories:

Dissatisfaction with paycheck stub’s design or colour.
I no longer need the pay stub created.
Failure to receive the paystub or needing corrections without contacting support.
Incorrect calculations.
Inability to change complete Employer or Employee names or alter the entire Pay Period.

When is a refund request accepted?

Our customer support team may approve your refund request for the following reasons, subject to validation:

Failure to receive the Pay Stub within 24 hours.
Delays in correcting errors within 24 hours.
Accidental double payments for the same Pay Period or date.

Will I get the first check stub free for Advanced Paystub?

Unfortunately, the first free stub offer applies only to classic paystubs, not advanced ones.

Why do I face issues with the first free pay stub?

Our system automatically identifies unique users based on specific parameters. If deemed a unique user, you receive the first stub free; otherwise, payment is required.

How do I make payment for a pay stub?

Payments can be made via online banking or various cards like Visa, MasterCard, American Express, or Discover Network. Rest assured; your payment details are securely handled through PayPal.

Is an online pay stub legal?

No, pay stubs generated using checkstubgenerator.com are not considered legal documents.

Which details cannot be corrected after generating a pay stub?

Complete modifications to the Employee Name, Employer's Name, and Pay Period are not feasible after generating a pay stub.

How do I correct mistakes in my order details?

Simply review and edit details by clicking the Edit button during the preview. Alternatively, contact us for free corrections within 24 hours of generating the pay stub.

Will my pay stub have accurate taxes and YTD information?

Yes, automated calculations are verified by American professionals to ensure accuracy.

How do I select the correct YTD for my check stub?

YTD is auto-calculated by checkstubgenerator.com. However, users can manually select if preferred.

Can I change the template after creating a pay stub?

No, templates cannot be altered post-purchase. Previews can be checked and modified, but changes cannot be made after purchase.

How to create pay stubs in the right order?

For multiple paystubs, input the latest date first to ensure the correct order.

Do you deliver check stubs via mail?

No, paystubs are delivered solely via email, not through mail or shipment.

How will I receive my check stubs created with this site?

Once generated and previewed, paystubs are delivered to your email inbox. Check spam or junk folders if not received.

Why choose checkstubgenerator.com?

Checkstubgenerator.com provides a user-friendly automation tool for easy and instant stub generation, with immediate delivery to your email inbox. Simply enter the required details, and you’re done!

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